In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data, we inform you that:

    Website Responsible: YALOWI

    Address: 1.5km west of Hotel Paraíso del Quetzal.

    Contact Email: cco@yalowi.com

    DPD Contact: delegadopd@yalowi.com

What is the purpose and duration of the processing of your personal data? 

YALOWI will process the data, manually and/or automatically, for the following specific purposes:

    • Management of the sending of information that you request.

What categories of data do we process? 

In accordance with the above purposes, YALOWI processes the following categories of data:

On the YALOWI website 

    • Email.

In our offices:

    • Identifying data: name, surname, postal address, email address, postal code, phone number, date of birth, nationality, city of residence, health data.

By phone:

    • Temporary data for appointment management: name, phone number, whether or not you are of legal age, last menstruation, type of appointment and assignment for consultation. Due to the nature of the medium by which the data is collected, this data is temporary; if the patient does not attend the scheduled appointment, we will contact them to indicate whether they want a new appointment or, alternatively, inform them of the deletion of the temporary data they provided.

When the patient attends the clinic at the assigned time, they are identified and, if necessary, their data is stored and processed, and before recording it in our systems, we will request their explicit consent for this purpose, informing them that the lack of necessary information, as well as acceptance of the treatment, will be cause for deletion of the information provided at that time.

The user guarantees that the data provided is true, accurate, complete, and up-to-date, being responsible for any damage or harm, direct or indirect, that may be caused as a result of non-compliance with this obligation.

In the event that the user provides data from third parties, they state that they have the consent of these parties and undertake to transfer the information contained in this clause, exempting YALOWI from any responsibility in this regard. Nevertheless, YALOWI may carry out verifications to verify this fact, adopting the necessary due diligence measures, in accordance with data protection regulations.

How long do we keep your data? 

YALOWI will keep personal data only for the time necessary to carry out the purposes for which it was collected, as long as the consents granted are not revoked. Subsequently, if necessary, it will maintain the information blocked for the legally established periods.

What security measures do we implement to protect your data? 

From YALOWI's commitment to the protection of personal data and users' privacy, in order to protect the different types of data reflected in this privacy policy, we will implement the necessary technical security measures to avoid loss, manipulation, dissemination, or alteration, and encryption of information on YALOWI's own servers.

Other measures that prevent access to user data by third parties, such as disassociation of these.

To whom will your data be communicated? 

YALOWI informs the user that their data will not be transferred to anyone. Additionally, we inform you that certain data, within the framework of current regulations or the contractual relationship maintained with YALOWI, may be communicated to:

    • Public administrations with competence in YALOWI's sectors of activity, when so established by current regulations.

    • The State Security Forces and Corps, by virtue of the provisions of the Law.

    • Banks and financial institutions for the collection of services offered.

    • Those companies or professionals that are necessary for the management of the requested service.

What is the legitimation for the processing of your data? 

YALOWI's legitimation for carrying out the processing of users' data is based on the consent of the interested party, requested for the specific case.

On the other hand, the management of the contracting of services, payment, invoicing, and corresponding treatments is legitimized by the execution of the contracted service itself.

Similarly, the user's information may be used for compliance with YALOWI's different legal obligations.

What rights does the interested party have? 

You can exercise your rights directly in our offices located 1.5km west of Hotel Paraíso del Quetzal, accompanied by a document that accredits your identity, at any time and free of charge, the following rights:

    • Revoke the granted consents.

    • Obtain confirmation about whether YALOWI is processing personal data concerning you or not.

    • Access your personal data.

    • Rectify inaccurate or incomplete data.

    • Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

    • Obtain from YALOWI the limitation of the processing of your data when any of the conditions provided for in data protection regulations are met.

    • In certain circumstances and for reasons related to your particular situation, you may oppose the processing of your data. YALOWI will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

    • Obtain human intervention, express your point of view, and challenge automated decisions adopted by YALOWI, where applicable.

    • Request the portability of your data.

    • File a complaint with the Spanish Data Protection Agency, when the interested party considers that YALOWI has violated the rights recognized by the applicable data protection regulations.

From YALOWI, we are committed to regulatory compliance and respect for users' rights, as well as respect for their privacy; therefore, if you have any questions regarding how we process your personal data, do not hesitate to contact us through the indicated means.

In turn, we inform you that you can contact YALOWI's Data Protection Delegate, whose data is as follows:

    Email: delegadopd@yalowi.com

Can this privacy policy be modified? 

Yes, this privacy policy can be updated. This privacy policy is updated to 19-09-2025. We recommend that you read this privacy policy regularly. In the event of significant changes, we will notify you separately.

Where are your data stored? 

We use various applications to obtain and store certain data. To ensure your privacy, these applications are subject to strict regulations. The data is stored within our encrypted servers and dissociated data.

Unless you inform us otherwise, we will understand that your data has not been modified, that you commit to notifying us of any changes, and that we have your consent to use it in order to maintain the relationship between the parties.

1. Cookies 

YALOWI reserves the right to use cookie technology on the Website, in order to recognize you as a frequent User and personalize the use you make of the Website, by pre-selecting your language or desired or specific content.

The cookies used by the Website, or a third party acting on its behalf, are associated only with a user anonymity and their computer, and do not provide personal data of the user.

Cookies are files sent to a browser through a web server to record the User's navigation on the Website, when the User allows their receipt. You can also delete cookies, for which you should consult your browser's usage instructions. Thanks to cookies, it is possible for YALOWI to recognize the browser of the computer used by the user, in order to facilitate content and offer navigation or advertising preferences that the User, to user demographic profiles, as well as to measure visits and traffic parameters, control progress and number of entries.

User configuration to avoid Cookies: 

From www.clinicadator.com and in compliance with current legal regulations, we make available to you the information that allows you to configure your Internet browser/browsers to maintain privacy and security in relation to cookies. Therefore, we provide you with information and links to the official support sites of the main browsers so that you can decide whether or not to accept the use of cookies.

Thus, you can block cookies through the browser's configuration tools or configure your browser to alert you when a server wants to save a cookie:

    a) If you use Microsoft Internet Explorer, in the Options menu> Internet Options> Privacy> Configuration.

To learn more, visit:

https://windows.microsoft.com/es-es/windows-vista/block-or-allow-cookies

2. Duration and termination 

The provision of the service of this Website and other services has an indefinite duration. However, YALOWI may terminate or suspend any of the services on the portal. When possible, YALOWI will announce the termination or suspension of the provision of a specific service.

3. Statements and Warranties 

In general, the contents and services offered on the Website are merely informative. Consequently, by offering them, YALOWI does not grant any warranty or statement regarding the contents and services offered on the Website, including, but not limited to, warranties of lawfulness, reliability, usefulness, veracity, accuracy, or merchantability, except to the extent that such statements and warranties cannot be excluded by law.

4. Force majeure 

YALOWI will not be responsible in any case of impossibility of providing the service, if this is due to prolonged interruptions of the electricity supply, telecommunications lines, social conflicts, strikes, rebellion, explosions, floods, acts and omissions of the Government, and in general all cases of force majeure or fortuitous event. 12. Resolution of controversies. Applicable law and jurisdiction These General Conditions of Use, as well as the use of the Website, will be governed by Spanish law. Any controversy will be resolved before the courts of Madrid.

In the event that any provision of these General Conditions of Use is found to be unenforceable or null and void under applicable law or as a result of a judicial or administrative resolution, such unenforceability or nullity will not render these General Conditions of Use unenforceable or null and void as a whole. In such cases, YALOWI will proceed to modify or replace such provision with another that is valid and enforceable and that, to the extent possible, achieves the objective and intention reflected in the original provision.